Coaching, Training and Facilitation services
French & English
Available services:
(click on the title listed below for more details)
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Customer Service Experience
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Time management
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Team Work and Team Building
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Communication workshop
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Service advisor workshop
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Presentation-Pro (Workshop for facilitation)
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Needs analysis and Communication
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Phone and email etiquette
Mystery Shop Services
1
Customer Experience
Evaluate your customer experience and your process application in real time with a customized process evaluation and observation from our trained evaluators
2
Coaching Tool
Coaching is made easy with detailed reporting tools that clearly identify the improvement opportunities within your team and processes.
3
Motivation
Promote the application of your processes with a reward system for each positive mystery shop generated.
Your team will become aware of their own progress with a clear path to success.
On Site or Virtual Classroom
Training Needs Assessment
Step no 1
Step 2
Step 3
Are we the right fit?
What are your needs?
We will assist you to identify your priority problems and opportunities for growth.
Not every problem can be solved with training alone, one of our distinctive services is to guide you in solving your onw problems and customizing a solution.
Based on the key principles of Kaizen, we will go to the source to help guide and design a custom training and process according to your team and customer needs.
Genchi Genbutsu means "go to the source".
We host needs analysis focus groups and mystery shopping services to help isolate the area(s) that need kaizen.
On with the training.
We will help you plan the sessions required and deliver the message in an interactive environement where all participants will feel respect for their opinions.
Our techinque is to get participants to embrace change by putting the focus on the benefits of each step of the new process.
Our trademark is to transfer knowledge in a fun and creative environement.
Ask us about our Free Consultation Estimate
Click here to email
Virtual classroom
Course Descriptions
Manager Coaching Session
Aimed at any Managers or future leaders, this session explores todays best Coaching strategies with and deep dive into psychology with the power of empathy plus effective time management, empowerment and motivation. Using the key principles of Kaizen, an introduction to problem solving and SMART action plans.
Sales Psychology
Aimed for any customer facing individual, this session explores human behaviours, current industry tendencies and their impact on the automotive industry. How to avoid and control pre-judgement with empathy. The art of communication and active listening. Relationship building strategies and how to handle objections.
New Purchase Experience (adapted to COVID-19)
Aimed at any sales professional, this 3 day session can be personalized to your current dealership's process to ensure participants understand your company's core values. A complete journey of every steps of the sales process adapted to our current reality. From the "First impression" to "Followup" using different possible customer contact methods (video chat, email, text, social media, phone and face to face). This interactive session is full on hands-on activities using a wide variety of medias to maximize each individual learning style.
Kaizen Consultation
Aimed at everyone, this one day session will introduce you to the power of the Kaizen philosophies (continuous improvement). Using process improvement strategies to identify areas of potential gain and reducing waste. Using Problem solving tools and empowering team members to create solutions and countermeasures that fit your environment and resources. This very interactive session is filled with memorable hands-on activities sure to energize your team. This session can also be extended to use the learned skills and apply the process to real situation within your business.
Social Media Marketing
Aimed at anyone, this 1/2 day session explores the the best practices of social media marketing with a different angle. Looking at best practices, do's and don'ts and learning about strategies to help create a strong following and support the companies social platform. Each participant is a Brand and need to know how to market themselves without affecting the image of the business.
Mystery Shopping Services
Get the facts from your customers' perspective. We will generate a customized survey reflective of your unique process. Identifying the areas that require attention for kaizen improvement or isolating training needs. Easy to use comprehensive reports to guide your managers' coaching efforts.
Everything DiSC
As an authorized Everything DiSC partner we can help you and your team gain a deeper understanding of your own behaviour style and the style of others around you. With DiSC you will improve communication, teamwork and relationship building skills.
New BDC Consultation Services
The BDC Alchemy - Automotive BDC
BDC Growth Expert - Shawn Armorer
Let BDC Alchemy help your BDC get to the next level. Specializing in coaching, analytics and aligning the BDC objectives with the service and sales departments in the dealership.
